Refund Policy
Last updated: February 15, 2026
This Policy explains subscription cancellation and refund handling for Career by Junagal paid plans.
1. Billing Model
- Pro plan is billed in advance at GBP 15 / month.
- Billing cadence is monthly unless otherwise shown at checkout.
- Renewal is automatic until canceled.
- Billing is processed by Stripe.
2. Cancellation
You can cancel anytime from Manage Billing (Stripe Customer Portal). Cancellation takes effect at the end of the current billing period. Your paid access remains active until that end date, and future renewals are stopped.
3. UK/EU Cooling-Off Rights
If you are a UK/EU consumer, you may have a statutory 14-day cancellation right for distance contracts. At checkout, we ask for immediate access to start your subscription right away.
If you cancel within the cooling-off period after service has started, we may deduct a proportionate amount for the service already supplied where law permits. Statutory rights remain unaffected.
4. Standard (Non-Statutory) Refund Rules
Outside statutory cancellation rights, we do not provide prorated or partial refunds for unused time within a billing period.
5. Eligible Refund Cases
Refunds are issued only for verified billing errors, including:
- Duplicate charges for the same billing period.
- Incorrect charge amount versus the subscribed plan price.
- Unauthorized billing caused by a confirmed account compromise.
6. Non-Refundable Cases
- Change of mind after purchase.
- Failure to cancel before automatic renewal.
- Partial use or non-use of subscription features.
- Service dissatisfaction without a billing error.
7. How to Request a Review
To request a billing review, contact support@junagal.com within 14 days of the charge and include your Stripe invoice reference and account email.
8. Refund Processing
Approved refunds are returned via the original payment method through Stripe. Processing times depend on your bank or card network and may take several business days.
9. Policy Changes
We may update this Policy from time to time. The "Last updated" date reflects the latest version.